Urgent Care Plan


The following course of action is a guide to provide assistance to someone needing medical attention.

Emergency Care Plan

An emergency situation is life-threatening and calls for immediate intervention by medical personnel. Situations which warrant immediate intervention are:

  • Absence/impaired respirations
  • Absence of pulse
  • Bleeding - uncontrolled
  • Pain, altered alignment or inability to move a body part
  • Persistent chest pain/ pressure, sweating, nausea, vomiting or shortness of breath
  • Poisoning
  • Seizures
  • Severe burn
  • Sudden numbness/weakness of face, arm or leg - especially on one side of body
  • Sudden severe headache, confusion, difficulty speaking/understanding, slurred speech, visual changes, dizziness, difficulty in walking or loss of balance/coordination
  • Unconsciousness/altered level of consciousness
  • Vomiting blood

Course of Action

  • Call 911
    • Cell phone or landline will connect you with local emergency dispatchers. Inform the operator of the nature of the emergency, the exact location of the person(s) in need of medical care, and your name. Don't hang up until advised. If possible, have someone contact campus security (563-333-6104) to report that 911 was called with the location of the emergency so an officer can meet/direct paramedics to the person(s) in need of assistance.
  • Administer first aid or CPR if indicated, you are certified and medical personnel are not available.
  • Call Health Services (563-333-6423) to report emergency. The Director will follow up with the patient and family.
  • Report the emergency and actions taken to the supervisor or appropriate person in the department who will complete an injury report (pdf) and send it to the Director of Health Services.
  • Collect patient's personal belongings for safekeeping.
  • The Poison Control Center can be reached at 800-222-1222 at all times or by contacting the nearest emergency room.
  • Student Affairs staff and/or hospital personnel will notify patient's family of incident with course of action.

Urgent Care Plan

An urgent situation is non-life-threatening but does require some immediate attention. Examples of urgent care situations are:

  • Blood present in vomit, urine or feces
  • Laceration/ puncture wound
  • Minor burns
  • Pain, swelling, discoloration, altered sensation/movement of body part
  • Persistent abdominal pain, nausea, vomiting, diarrhea
  • Presence of a foreign body
  • Other situations where there is concern or confusion as to the level of care indicated

Course of Action

  • Call Health Services (563-333-6423) to report situation. If able, the individual(s) should be sent to Health Services for medical assistance.
  • If the Director of Health Services is unavailable or the office is closed, call Security for assistance. Security can be reached at 563-333-6104.
  • Students can contact their health care provider or access medical services at local health care providers.
  • Any employee who is injured at work will notify their supervisor, be treated under workman compensation and referred to Genesis Occupational Health by Health Services.
  • Report the incident with actions taken to the supervisor who will complete an injury report (pdf) and send to Health Services.

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