Frequently Asked Questions

Updated Nov. 12, 2020

This page contains frequently asked questions about how the COVID-19 pandemic affects students and employees at SAU.


COVID-19 Resources COVID19 Update-November 12

Quarantine

Exposed but not sick

People who come into close contact with a person who tested positive for COVID-19 must quarantine. Scroll down for more information.

Isolation

Tested Positive

People who tested positive from COVID-19 must isolate. Scroll down for more information.


entrance to rohlman

Access to Buildings

By Keycard Only

Entry into any campus building is by keycard only for Fall 2020. Students and employees must bring their SAU ID card with them at all times.


Visiting Campus (Updated Nov. 12)

SAU Visitor Policy

No visitors are allowed on campus for the remainder of the Fall semester.

If you have plans to visit campus during that time, please check with the Admissions Office.

Will non-SAU college students be allowed to visit their SAU friends on campus?

No. Unless they are invited to campus for an academic and/or athletic event, non-SAU students are not allowed on campus until further notice; this includes overnight visits.

Can family members visit their college student on campus?

No visitors will be allowed in the residence halls during the fall semester, including family members.

Family members who wish to visit students on campus may do so in public spaces on campus if they agree to follow our safety protocols including a symptom screening in the Security Office in Rogalski Center, employing physical distancing, diligent handwashing, and wearing a mask.

Housing and Meals (Updated Nov. 12)

How will students receive meals?

Nov. 12 Update

Through the remainder of Fall semester, all meals in Cosgrove Dining Hall, Rogalski Food Court, and the Beehive must be taken to-go/carryout.

Students who are in quarantine should continue following the protocol below.

Students in isolation should arrange for meal delivery through Paige Echele, COVID-19 Case Manager.

How do students get meals while in quarantine?

1. If an on-campus student has a Sodexo meal plan, their non-quarantine friends can pick up meals for them in the Cosgrove cafeteria.

The friend can stop at the Cosgrove front desk (where students scan ID card) about picking up a to-go meal for their friend in quarantine. Give the Sodexo employee the quarantined student's full name and SAU ID# (they don't need your ID card).

2. If it's not possible for a friend to pick up meals, you are able to pick up your meals at the Sodexo loading dock (on the southside of Cosgrove Hall). Email mealdelivery@sau.edu to coordinate pick up and include your student ID#, food allergies, and which meals you would like to pick up.

To assist with coordinating meal pick-up, please commit to a meal schedule throughout your time in quarantine. For example, lunch and dinner Monday through Friday. Be sure to wear your mask and respect social distancing measures when picking up your meals. Meals can be picked up at the Sodexo loading dock between the following hours:

Breakfast - 8:30 - 9:30 a.m., Monday - Friday
Brunch/Lunch - Noon - 1 p.m., Monday - Sunday
Dinner - 5:30 - 6:30 p.m., Monday - Sunday

What if students want or need to quarantine or isolate before going home for break?

All students concerned about exposing high-risk family members to the virus have an option to self-quarantine on campus through Nov. 24 and/or be tested for the virus before going home.

Support services, including meal delivery, will continue for isolating students now and beyond Thanksgiving.

Residence Halls close at 6 p.m., Nov. 24. Students wishing to stay on campus during Winter Break should visit the Residence Life Portal page for information and a request form. The deadline to make a request for Winter Break Housing is Noon, Nov. 20.

Athletics

Nov. 12 Update

Most athletic events and practices are suspended until further notice.

Public Health

What public health protocols is the University following?

To ensure the health and safety of students and employees, St. Ambrose University will follow safety recommendations outlined by the Centers for Disease Control and Prevention (CDC) as well as from state and regional health officials.

These will include:

  • maintaining social distance of 6 feet wherever possible;
  • requiring masks and face shields and other personal protection equipment, as necessary, in classrooms and group gatherings on campus;
  • requiring daily symptom monitoring for students and employees by responding to questions and self-temperature check via mobile device or computer before reporting to work or class;
  • referrals for testing and contact tracing of potentially COVID-19-infected students or employees when recommended by partnering health professionals;
  • disinfecting classrooms and enlisting necessary hygiene and sanitation measures to prevent the spread of the coronavirus;
  • and requiring vendors and campus visitors to first check-in at the Security Office through a process that will include a health screening and temperature check.
What is the HealthCheck 360 Tracker?

Before attending class or reporting for work, students and employees will use the HealthCheck 360 Tracker on a daily basis.

The Tracker is a link sent to you daily on your phone or email.

The Tracker asks a few questions and requires a self-temperature check to ensure that you are asymptomatic and won't inadvertently spread COVID-19.

For students: if you lost the email to register for the HealthCheck360 Tracker, send an email to HealthServices@sau.edu.

Watch this video to learn how the Tracker works

Where can students find assistance for COVID-19 concerns?

SAU employs a full-time registered nurse, Nancy Hines.

Nurse Nancy provides free, confidential care and referrals and can assess when students need to see a physician for severe symptoms.

How are campus buildings ventilated?

All air filters in residence halls, classrooms, and office buildings have been replaced or are in the process of replacement before classes start.

We will continue proper HVAC (Heating, Ventilation, Air Conditioning) maintenance and continue to evaluate American Society of Heating, Refrigerating and Air-Conditioning Engineers guidelines (ASHRAE). St Ambrose stays in close contact with Mechanical Engineers for recommendations and best-practices regarding COVID-19.

St. Ambrose has exceeded standard ventilation practices in our buildings constructed and/or remodeled after 2000. Buildings constructed in the late 1960s to late 1990s have also had recent upgrades when air adjustment and ventilation equipment is available. Older buildings, such as Davis Hall and Ambrose Hall, have ventilators in the restrooms, but rely mostly on open windows for building ventilation.

Quarantine Protocol

St. Ambrose University COVID-19 Quarantine Protocol for Residential Students

In order to comply with public health protocols, St. Ambrose University Health Services requires that international students quarantine upon their arrival to campus and residential students quarantine if they have been in close contact with someone who has COVID-19.

Close contact is defined as:

  • being within 6 feet of someone who has COVID-19 for at least 15 minutes
  • you provided care at home to someone who is sick with COVID-19
  • you had direct physical contact with the person (touched, hugged, or kissed them)
  • you shared eating or drinking utensils
  • they sneezed, coughed, or somehow got respiratory droplets on you

If you quarantine in a place that is not your own residence hall room, be sure to pack a suitcase, backpack, or bag to take with you. Pack as if you are going on a 2-week vacation. Take no more than one suitcase, a carry-on bag (backpack), computer, and purse. Items to bring with you to quarantine:

  • Health supplies: face coverings, tissues, hand sanitizer, disinfectant wipes, thermometer, over-the-counter medications to relieve their symptoms and any prescription medications.
  • Toiletries: toothpaste, toothbrush, deodorant, mouthwash, dental floss, razor, shaving cream, feminine hygiene products, soap, shampoo, conditioner, comb, brush.
  • Other personal articles: towels (3), washcloths (3), clothing sufficient for 10 days, bedding.
  • Study materials: books, notebooks, laptop, etc. The library has Chromebooks available for checkout from the circulation desk. They are not able to load specific software but will connect to the internet and allow access to Gmail and all the GSuite products (Docs, Forms, Slides & Sheets).

You are required to notify Health Services that you are in quarantine. If quarantining on campus, follow these instructions:

  • Call 911 if you develop difficulty breathing, persistent chest pain or pressure, bluish lips or face, confusion, or drowsiness.
  • Stay in your room. Do not leave your room to go to busy public areas (e.g., classrooms, computer labs, dining areas, laundry, or any building on campus) or attend meetings/gatherings.
  • Going for a walk or run is allowed if you are alone, avoid others, wear face-covering when appropriate, and don't stop anywhere outside your room. The WRC is not available for your use during quarantine.
  • If you need to do laundry, and no one else can do it for you, wear a mask, avoid others and maintain social-distancing.
  • You may pick-up your mail at the Rogalski mailroom after 5 p.m. and only if there are no others present. You may ONLY go to the mailroom and not any other area in Rogalski, and you must enter at the east entrance, by the Security Office. You must make arrangements with Kelly Sidran for someone to pick up your packages (sidrankellyj@sau.edu or 563-333-6000).
  • No visitors are allowed into your or your roommates residential areas, even if you have roommates who are not quarantining.
  • Continue to monitor your daily symptoms and temperature using the HealthCheck360 link once a day.
  • Watch for cough, fever, shortness of breath, chills, muscle pain, sore throat, loss of taste or smell, nausea, vomiting, or diarrhea. Report these symptoms to your health care provider.
  • Stay away from people who are at high risk for getting very sick from COVID-19.
  • Take care of yourself. Get rest and stay hydrated.
  • Telehealth visits and disposable thermometers are available from the Health Service if needed.
  • Wash your hands often and practice good hygiene.
  • Clean your room daily using disinfectant wipes or sprays. If you share a bathroom, only one person should be in the bathroom at a time and wash hands/disinfect surfaces before and after use.
  • Please contact echelepaige@sau.edu or call 563-333-6210 if you need assistance with coordinating your meals while in quarantine.
  • Arrangements will be made with Housekeeping staff to pick up your trash once a week.
  • Contact your instructors, coaches, employers to inform them that absence from obligations is due to a medical situation.
  • If you need to see a healthcare provider, call ahead and wear a face covering.
  • Do not use public transportation, ride sharing, or taxis.
  • Postpone all travel.
  • Reschedule all non-essential appointments until you complete quarantine.
  • Private bathrooms where students are quarantining on-campus will not be cleaned for the duration of the quarantine period, but toilet paper will continue to be issued.

You may be in quarantine for approximately 14 days and can leave and resume activities when you obtain clearance from St. Ambrose University Health Services.

For assistance with testing or health needs, contact:

  • Contact Health Services at HinesNancyA@sau.edu or call 563-333-6423, Monday through Friday; 8 a.m. - 4:30 p.m.
  • On weekends, you can reach the on-call staff member via the Security Office at 563-333-6104.


Quad Cities Area Healthcare Resources:
Genesis Family Medical Center, 1345 W. Central Park Ave., Davenport, 563-421-4400, Monday through Friday, 8:30 a.m.–4:30 p.m.
Genesis Healthcare
Genesis Virtual Healthcare phone app
UnityPoint Healthcare
UnityPoint Virtual Healthcare phone app
Genesis Hospital Emergency Room: 563-421-1100 (closest to campus)

What if my roommate has to quarantine?

First and foremost, individuals must quarantine only if they are directed to do so by a medical professional, recognized governmental agency, or university official. Please contact Paige Echele, 563-333-6210, immediately if you are directed to quarantine by someone other than a university official.

If any person in your residence is in quarantine, no visitors are allowed in your residence. If another person in your residence is in quarantine, this does not mean that you are in quarantine (unless you are instructed to do so by a university, medical, or government official). Show kindness to someone in quarantine:

  • Call, text, or video chat with them to let them know you are there for support. Seeing or hearing from a friend can show them kindness while still practicing physical distancing.
  • Drop off food or drinks at their door. Ask if they need any items the next time you go to the store. Offer to run to the pharmacy for them. Drop off or digitally send items you know they enjoy (magazines, comic books, craft supplies, music, etc.).
  • Help them create or maintain a daily routine.
  • Get creative and come up with ideas among mutual friends. Consider sending snail mail, playing online games together, watch a Netflix series together, or listen to the same audiobooks.
  • While it is inevitable that many people will experience negative impacts of coronavirus, there are steps you can take to support a loved one who has been impacted. In its most basic sense, listen with compassion, be present, and take cues about what you can do to best offer your support and care.
  • Seek assistance from your Resident Assistant, faculty advisor, coaches and staff mentors, and Campus Ministry.
  • Take care of yourself and your own mental health, too. Appointments can be made in the Counseling Office by email or phone 563-333-6423.
What should be our house/apartment/suite rules during this time?
  • Don't host or attend parties or large gatherings (remember, it won't be like this forever, and it's a current policy violation to do so).
  • Wash your hands often. Consider agreeing to wash your hands each time you enter your residence, after blowing your nose/coughing/sneezing, after using the restroom, before eating or preparing food, after cleaning.
  • Clean and disinfect regularly, especially those often-touched surfaces and objects, such as tables, countertops, light switches, doorknobs, faucet and cabinet handles, devices, remote controls.
  • Most importantly, support each other during these challenging times, as you have been doing since arriving on campus.
What's are some ways to stay healthy in our living space?

COMMON AREAS: Arrange furniture to facilitate social distancing.

SHARED BEDROOMS: Move beds in shared bedrooms so heads of sleepers are as far from each other as possible. Avoid bunk beds if possible.

SHARED BATHROOMS: Bring a caddy for your personal items so these items don't touch the bathroom countertop. Bring your tote back to your personal space rather than leaving it in a shared bathroom. Bring your own towels, and make sure each person has separate hand/face towels. Only one person in the bathroom at a time, wash your hands before and after using the restroom, and disinfect counters, faucet handles, doorknobs, and other high-touch surfaces after use.

LAUNDRY: Do your own laundry. If you help a quarantined roommate with their laundry, wash your hands thoroughly afterwards. Remember, wear masks when you leave your room, avoid others, and wash masks after each use (it's ok to wash them with your other laundry). Use the warmest setting appropriate for the fabric in your load and regular detergent. Dry masks in a dryer on the highest heat or air dry in the sunshine.

SHARED SPACES: Some residences include shared spaces, such as laundry facilities, stairwells, elevators, etc. Maintain 6 feet of distance between yourself and everyone you do not live with.

OUTDOOR SPACES: These are the best spots for hanging out with friends at a distance. Invest in a lawn chair. Wear a hat or bring an umbrella for shade. Remember, these are not party spaces for groups to congregate.

Isolation Protocol

People who test positive for COVID-19 must isolate; people who come into close contact with a person who tested positive for COVID-19 must quarantine. Read the difference between quarantine vs. isolation


COVID-19 Isolation Protocol for Residential Students

In order to comply with public health protocols, St. Ambrose University requires that residential students isolate if they test positive for COVID-19.

Pack and set aside a suitcase, backpack, box or bag to take with you if the isolation area is other than home or your own room. Ill students are encouraged to go home to isolate and recover. The University has a limited number of isolation rooms for residential students who are unable to go home due to distance or other extenuating circumstances. Those who must remain on campus will abide by University guidelines. This may include relocating temporarily to another room, cleaning surroundings as directed, attending classes virtually, following communication instructions, and minimizing exposure to others. Students may be asked to isolate off campus at a hotel if there are no isolation rooms available on campus and they can't go home. Pack as if you are going on a 2-week vacation. Take no more than one suitcase, a carry-on bag (backpack), computer, and purse/wallet.

Items to bring with you to isolation or quarantine:

  • Health supplies: face coverings, tissues, hand sanitizer, disinfectant wipes, thermometer, over-the-counter medications to relieve their symptoms and any prescription medications.
  • Toiletries: toothpaste, toothbrush, deodorant, mouthwash, dental floss, razor, shaving cream, feminine hygiene products, soap, shampoo, conditioner, comb, brush.
  • Other personal articles: towels (3), washcloths (3), clothing sufficient for 10 days, bedding.
  • Study materials: books, notebooks, laptop, etc. The library has Chromebooks available for checkout from the circulation desk. They are not able to load specific software but will connect to the internet and allow access to Gmail and all the GSuite products (Docs, Forms, Slides & Sheets).

You are required to notify Health Services that you are in isolation. If isolating on-campus, follow these instructions:

  • Call 911 if you develop difficulty in breathing, persistent chest pain or pressure, bluish lips or face, confusion or drowsiness.
  • Stay in your room. Most people with COVID-19 have mild illness and recover at home without medical care. Do not leave your room to go to public areas (e.g., classrooms, computer labs, dining areas, laundry, or any building on campus) or attend meetings/gatherings.
  • No visitors.
  • Check your temperature once a day and report it and other symptoms to Health Services. Telehealth visits and disposable thermometers are available from the Health Services if needed.
  • Take care of yourself. Get rest and stay hydrated. Take over-the-counter medications to provide relief from your symptoms and help you feel better.
  • You must make arrangements with Kelly Sidran for someone to pick up your mail and packages (sidrankellyj@sau.edu or 563-333-6000).
  • Wash your hands often and practice good hygiene.
  • Clean your room daily using disinfectant wipes or sprays. If you share a bathroom, only one person should be in the bathroom at a time and wash hands/disinfect surfaces before and after use.
  • Cover coughs and sneezes with tissues or elbow.
  • Please contact echelepaige@sau.edu or call 563-333-6210 if you need assistance with coordinating your meals while in isolation.
  • Arrangements will be made with Housekeeping staff to pick up your trash once a week.
  • Contact your instructors, coaches, employers to inform them that absence from obligations is due to illness.
  • Do not use public transportation, ride sharing or taxis.
  • Postpone all travel.
  • Reschedule all non-essential appointments until you complete isolation.
  • If you need to see a healthcare provider, call ahead and wear a face covering.
  • Private bathrooms where students are isolating on-campus will not be cleaned for the duration of the isolation period, but toilet paper will continue to be issued.

You may be in isolation for approximately 14 days and can leave isolation when you obtain clearance from St. Ambrose University Health Services.

For assistance with testing or health needs, contact:

  • Contact Health Services at HinesNancyA@sau.edu or call 563-333-6423 Monday through Friday; 8:00 am - 4:30 pm.
  • On weekends, you can reach the on-call staff member via the Security Office at 563-333-6104.


Quad Cities Area Healthcare Resources:
Genesis Family Medical Center, 1345 W. Central Park Ave., Davenport, 563-421-4400, Monday through Friday, 8:30 am - 4:30 p.m.
Genesis Healthcare
Genesis Virtual Healthcare phone app
UnityPoint Healthcare
UnityPoint Virtual Healthcare phone app
Genesis Hospital Emergency Room: 563-421-1100 (closest to campus)

Updated August 28, 2020

Testing

How can students get tested for COVID-19?

If a student develops symptoms of COVID-19, contact Health Services by email or phone 563-333-6423 to be referred for testing.

Symptoms may appear 2-14 days after exposure to the virus.

Symptoms (from CDC)

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea
What is SAU doing to provide COVID-19 Testing?

In coordination with Test Iowa, a testing center on has been established on campus for students and employees.

Students can be tested if they have been flagged by the HealthCheck 360 Symptom Tracker. This daily check helps detect students and employees at-risk of spreading the virus due to symptoms or exposures. Having readily available solutions for COVID-19 testing and contact tracing in place has been a priority.

What if a student tests positive for COVID-19?

For students who have tested positive for COVID-19 and don't have permanent housing or cannot return home and isolate, a section of housing is reserved for the duration of their illness (approximately 14 days).

Please see the Isolation Protocol above.

Financial Aid

How does the CARES Act impact my student loans?

The CARES Act includes several provisions that apply to certain loans owed by some federal student loan borrowers. Most provisions apply only to Direct Loans and Federal Family Education Loans (FFEL loans) currently owned by the U.S. Department of Education.

For more information and a helpful Q&A, visit the federal student aid page.

Questions?


This email is monitored.
You can expect a response within 1-2 business days.
COVID19@sau.edu

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