Frequently Asked Questions

This page contains frequently asked questions about how the COVID-19 pandemic affects students and employees at SAU.

For questions and answers related to re-opening campus in Fall 2020, refer to the main COVID-19 page.

COVID-19 Resources

CDC poster

Reduce Your Risk For Exposure

Prevent the Spread of Disease

Should you become ill with a fever, cough, and shortness of breath, follow these steps to help prevent the disease from spreading to others:

  • If you are experiencing flu-like symptoms: Contact your health care provider to determine if you need testing and receive instructions about caring for yourself at home. Iowans with questions about getting tested for COVID-19 can visit 
  • Stay home: People who are mildly ill with COVID-19 should isolate at home during their illness and only leave if needing medical care. Stay home until you have no fever for 24 hours without the use of fever-reducing medications, your symptoms have improved, AND it's been 10 days since symptoms first appeared.
  • Call ahead: If you need medical assistance, call your healthcare provider and tell them that you have or may have COVID-19. This will help the doctor's office take steps to keep other people from getting infected or exposed. If you have a local health care provider, call their office.
  • Wash hands: Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing; going to the bathroom; and before eating or preparing food.
  • Hand sanitizer: If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol, covering all surfaces of your hands and rubbing them together until dry.
  • Avoid touching: Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Do not share food, beverages or personal items.
  • Clean and disinfect: Use disinfectant wipes to clean high touch surfaces such as desks, countertops, doorknobs, computer keyboards, and phones.

Public Health Video
Misinformation About COVID-19

There's lots of misinformation about COVID-19. Professors in the SAU Master of Public Health program settle the rumors.

What's Open On Campus?

Open Offices

Open and available during regular business hours (8 a.m.-4:30 p.m., Monday-Friday)

Academic Advising – Available by phone, email, and WebEx. No in-person or walk-in appointments. Email
Admissions and Welcome Center – 
No on-campus visits. Admissions Counselors are available through by phone, email, online chat, and WebEx.
Campus Ministry – Available by phone, email, and WebEx.
Career Center – Students may call to set up WebEx or phone meetings as needed. No in-person meetings or walk-in hours.
Cosgrove Dining Hall – Students authorized to stay on campus will receive take-out meals for breakfast, lunch, and dinner. Please see "Meal Service" above.
Cosgrove Computer Lab – Open to all SAU students, 24/7
Counseling Center – Maintaining current office appointments and via TAO Connect. After-hours: Call the Crisis Line at 1-800-273-8255 or the Crisis Text Line at 741741.
Dean of Students
Health ServicesCall first to schedule an appointment.
Post Office/Mail Room

  • All offices and individuals will need to pick up their mail from their mailbox at the campus post office.
  • To conform to COVID-19 social distancing guidelines, please use your mailbox combination to retrieve your mail rather than asking for your mail at the front desk.
  • If you don't know the box number or combination, email, and Kelly will provide that information as time permits.
  • The Post Office will be closed Noon-12:30 p.m. daily.
  • If you need a package forwarded to you please call Mail Services (563) 333-6000 or email

Residence Life – Students may call the office to set up WebEx or telephone meetings as needed.
Security - Responding to campus needs and doing regular walk-throughs on campus in the residence halls (which will remain locked and accessible only with BeeCard for authorized students). 
Student Activities
 – Student organization/club meetings are being held online.
Wellness and Recreation Center – Open beginning June 1 to students, faculty, and staff with the following rules:

  • Open areas: weight room, cardio room, and fieldhouse. Lee Lohman remains closed.
  • Open Monday-Friday, 6 a.m. to 6 p.m.
  • Access by BeeCard only
  • 33% capacity in each area. Student employees will be directed to keep people spaced appropriately and to keep capacity under 33%; please be cooperative with their directives. (Beginning July 1, the WRC will be open to 75% capacity.)
  • Limit your workouts to one hour, so that everyone who wants to take advantage of the facilities may do so.
  • If you are working out and see people outside of the facility waiting to use it, please be courteous to others and complete your workout in a timely manner.
Closed/No Access

Academic Buildings

  • Ambrose Hall - 3rd and 4th floors
  • Center for Health Sciences Education
  • Center for Communication and Social Development
  • Galvin Fine Arts Center
  • Hayes Hall
  • Lewis Hall
  • McCarthy Hall
  • McMullen Hall
  • North Davenport Education Center

Ambrose Dome
Children's Campus
St. Vincent Athletics Complex

The building is closed as of 5 p.m. 3/20/20. Staff will continue to work in the building to provide support in any way possible. See resources on the Library's Facebook page.

Library personnel will be able to answer questions, research information, scan documents and deliver them digitally, create LibGuides for your classes, and provide links to information.

Library materials can be returned via the book drop near the front door. Call and ask for an extension if you'd like to keep something longer. More information about services can be found on Libguides.

Library: 333-6245,, or online chat.
IT Office: 333-6368,
CIDT Office: 333-6039, or individual staff members with questions

Financial Aid

How does the CARES Act impact my student loans?

The CARES Act includes several provisions that apply to certain loans owed by some federal student loan borrowers. Most provisions apply only to Direct Loans and Federal Family Education Loans (FFEL loans) currently owned by the U.S. Department of Education.

For more information and a helpful Q&A, visit the federal student aid page.

Admission Events


The health and safety of our university employees, students and visitors to campus are paramount.

Please click here to see our Virtual Visit page for options and more information.

Prospective students may call to set up WebEx or phone meetings as needed.

If you'd prefer to reschedule your visit, set up a WebEx meeting, or visit with us by phone, call 563-333-6300 or email

GENERAL COVID-19 Questions

What is the Coronavirus?

2019 novel coronavirus, or COVID-19, is a new respiratory virus first identified in Wuhan, Hubei Province, China. The World Health Organization named COVID-19 a pandemic on March 11, 2020.

Current data for COVID-19 suggests that the majority of infections are mild or asymptomatic (without symptoms) and most of the persons who become ill completely recover within 2 weeks. Symptoms of COVID-19 include fever, cough, and shortness of breath.

Those most at risk of the virus are older adults and individuals with underlying health conditions such as asthma, diabetes, and heart disease.

Visit the CDC or WHO websites for complete and current information about COVID-19.


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So, what's next?

Are you ready to take the next step? Click on the visit button below to learn more about our virtual visit options.