Campus Technology

The Office of Information Technology

The Information Technology Office provides support and service for all faculty, staff, and student computing. 

IT maintains the integrity of the campus network by providing setup, troubleshooting, maintenance of student computer labs, and general network and desktop support.

Service desk personnel are trained to help with network and Beeline password problems, as well as many other tasks related to everyday computer use.

Email Policy Network Policy


What's Your Issue?

Classroom and Lab Technology 563-333-6368
Classroom Support Line 563-333-6355
Wireless Access (Issues regarding wireless) 563-333-6368
Password Reset 563-333-6367 /
Ellucian 563-333-6368 / email

Computer Labs

Cosgrove Lab


Library Labs

1st and 3rd floors

Monday-Thursday - 7:45 a.m. - Midnight
Friday - 7:45 a.m. - 5 p.m.
Saturday - 11 a.m. - 8 p.m.
Sunday - Noon - Midnight

Classroom Labs

ONLY SAU FACULTY/STAFF/STUDENTS. Availability depends on class schedules each term.

Ambrose Hall 413C
Cosgrove Hall 24
Galvin 139 (Mac)
Hayes 100 (Mac)
McMullen 101 and 102
Health Sciences 113
54th Street 105


Ambrose - 413c
Cosgrove - 24, 24hr Front (B&W and Color)
Galvin - 139 (B&W and Color)
Hayes 100
Industrial Engineering - (only for IE students) B&W, Color, Wide Format Color
Lewis - 112
McMullen - 101, 202

1st Floor Back and Front
3rd Floor, Media Classroom

Bechtel (Lounge)
Hagen-Tiedemann (The Link)
Franklin (1st Floor Lounge)
North (Lounge)
Rohlman (Basement Security Desk)
Davis (Basement Lounge)

SAU Webprint Instructions

Students can now send print jobs to certain campus printers from their own computers.

WebPrint Link
Click here for instructions

See Information Technology on MySAU Portal

Password Reset How-To

Beginning in January 2018, the IT department has a new password management system.

This password manager has new features such as linking your email and network IDs, text alerts, and resets – all available without calling the IT department. It is also available via mobile: iOS – Search for Access Manager by Logon Box; Android – Search for Nervepoint Access Manager.

If you need help remembering passwords, there are several free and secure password management apps such as Keypass, Dashlane, or LastPass; your browser may also have a secure password management feature.

Click below for directions to set up your profile and/or reset your password.

Instructions to Create a Password Management Account
  1. Go to
  2. Choose "My Account." Enter your SAU ID and password.
  3. Enter your phone number and security questions. The questions will help you login if you need to reset your password in the future. IT staff also will require you to answer those questions if you need help over the phone.
  4. Choose Finish. You will see a progress window.
  5. Good job! Your Access Manager account has been set up.
Instructions to Reset or Change Your Password

If you forgot your password:

  1. Go to
  2. Enter your SAU ID and password.
  3. Answer the security questions.
  4. Choose a new password.
  5. You're all done!

If you want to reset your password:

  1. Go to
  2. Enter your SAU ID and password.
  3. Type your old password and then choose a new password.
  4. Select "Change." You will see a progress window.
  5. Good job! You've changed your password.
IT Staff

Mary Heinzman, Executive Director

Jeanette Allison-Glaser, IT Project and Procurement Manager
Chris Banfield, Assistant Network Systems Administrator
Cody Boelens, Network Systems Administrator
Sean Cox, Desktop Support Technician
Anna Gordon, Assistant Application Support Specialist
Kristin Harrington, Assistant Network Systems Administrator
Daniel Haugen, Ellucian Database Manager
Martin Henning, Senior Programmer Analyst
Shelly Lowery, Application Support Specialist and Ellucian Team Lead
Daniel McCoy, Service Desk Specialist/Desktop Support Technician
Daniel Molinero, Service Desk Specialist
Joe Schroeder, Desktop Support Technician
Lauren Smith, Junior Programmer Analyst
Samantha Treanton, Service Desk Specialist
Matt Trimble, Senior Network Systems Administrator


Shelly Lowery, Director

Information Technology
Library, Lower Level
518 W. Locust St.
Davenport, IA 52803
563-333-6125 Fax

So, what's next?

Are you ready to take the next step? St. Ambrose offers more than 60 programs and 27 athletic teams and sports to join on campus. Become an Ambrosian today!