Campus Technology

The Office of Information Technology

The Information Technology Office provides support and service for all faculty, staff, and student computing. 

IT maintains the integrity of the campus network by providing setup, troubleshooting, maintenance of student computer labs, and general network and desktop support.

Service desk personnel are trained to help with network password problems, as well as many other tasks related to everyday computer use.

Email Policy Network Policy

classroom

Need Assistance?


Classroom and Lab Technology 563-333-6368
Classroom Support Line 563-333-6355
Password Reset 563-333-6367 / SAU Access Manager
Service Desk 563-333-6368 / email / Enter Service Ticket


Computer Labs

All labs are accessible to students, faculty, and staff.

Cosgrove Lab
Lower Cosgrove; open 24/7

Library Labs
1st and 3rd floors; Click here to see Library hours

Classroom Labs
Availability depends on class schedules each semester

Ambrose Hall 413C
Cosgrove Hall 24
Galvin 139 (Mac)
Hayes 100 (Mac)
Health Sciences 113
McMullen 101 and 102
North Davenport Education Center, 1950 E. 54th Street, Rm. 105

Printers

LABS
Ambrose - 413c
Cosgrove - 24 (B&W) and 24hr Front (B&W and Color)
Galvin - 139 (B&W and Color)
Hayes 100
Industrial Engineering - (only for IE students) B&W, Color, Wide Format Color
McMullen - 101, 201

LIBRARY
1st Floor - Front (B&W, Color) and Back (B&W)
3rd Floor, Media Classroom

RESIDENCE HALLS
Bechtel (Lounge)
Davis (Basement Lounge)
Franklin (1st Floor Lounge)
Hagen-Tiedemann (The Link)
McCarthy (Main Floor Lobby)
North (Lounge)
Rohlman (Basement Security Desk)

AMBROSE HALL
Release Station - Beehive Game Room

See Information Technology on MySAU Portal

SAU WebPrint

Using WebPrint allows you to send print jobs to certain campus printers from your computer.

Log in to WebPrint
WebPrint instructions

Password Reset How-To

Beginning in January 2018, the IT department has a new password management system.

This password manager has new features such as linking your email and network IDs, text alerts, and resets – all available without calling the IT department. It is also available via mobile: iOS – Search for Access Manager by Logon Box; Android – Search for Nervepoint Access Manager.

If you need help remembering passwords, there are several free and secure password management apps such as Keypass, Dashlane, or LastPass; your browser may also have a secure password management feature.

Click below for directions to set up your profile and/or reset your password.

Instructions to Create a Password Management Account

Before resetting your password, users will need to create a password manager account. If you are attempting to reset your password because your current password expired, and you do not have your account setup, please call the Help Desk at 563-333-6368 for assistance.

  1. Go to https://am.sau.edu (Accessing via a desktop or laptop computer works best for account creation)
  2. Choose "My Account." Enter your SAU ID and password. If you do not know or cannot use your current password, please call the Help Desk.
  3. Enter your phone number and security questions. The questions will help you log in if you need to reset your password in the future.
    • If you do not want to provide a phone number for personal reasons, you can click cancel. If you click cancel, it will skip through the phone number and questions portion and take you to the dashboard. However, we do suggest providing a phone number for security purposes.
  4. Choose Finish. You will see a progress window.
  5. Good job! Your Access Manager account has been set up.

To change your password while logged in:

It will have you create your account before you are able to change your password.

  1. Go to https://am.sau.edu
  2. Choose "My Account" and enter your SAU ID and current password.
  3. Select the tab called "Change Password"
  4. Type your old password and then choose a new password.
  5. Select "Change." You will see a progress window.
  6. Good job! You've changed your password.
Instructions to Reset or Change Your Password

All users will need to create a password manager account before resetting your password. If you have not, follow the instructions about creating your password management account. If you are not able to complete the instructions or do not have a password to use, please call the Help Desk.

If you forgot your password:

  1. Go to https://am.sau.edu
  2. Choose "Forgot My Password" and enter your SAU ID
  3. Answer the security questions.
  4. Enter the one-time password that was sent to the phone number you provided (If you have not provided a phone number previously, this should be sent to your email address).
  5. Choose a new password.
  6. You're all done!

If you want to reset your password:

  1. Go to https://am.sau.edu
  2. Choose "My Account" and enter your SAU ID and current password.
  3. Select the tab called "Change Password."
  4. Type your old password and then choose a new password.
  5. Select "Change" - you will see a progress window.
  6. Good job! You've reset your password.
IT Staff

Mary Heinzman, Executive Director of Information Resources and Library Director
Shelly Lowery, IT Director and Ellucian Team Lead

Jeanette Allison-Glaser, IT Procurement, Asset, and Project Manager
Chris Banfield, Assistant Network Systems Administrator and User Services Team Lead
Cody Boelens, Network Systems Administrator
Sean Cox, Desktop Support Technician
Anna Gordon, Assistant Application Support Specialist
Kristin Harrington, Assistant Network Systems Administrator
Daniel Haugen, Ellucian Database Manager
Lauren Heck, Assistant Application Support Specialist
Martin Henning, Senior Programmer Analyst
Daniel McCoy, Desktop Support Technician 
Kyle Ross, Service Desk, Account Specialist, and Work Study Supervisor
Joe Schroeder
, Desktop Support Technician
Samantha Treanton, Service Desk Specialist
Matt Trimble, Senior Network Systems Administrator and Network Team Lead
Patrick Wiatt, Instructional Technology Specialist

Contact


Shelly Lowery, Director

Information Technology
Library, Lower Level
518 W. Locust St.
Davenport, IA 52803
563-333-6368
563-333-6125 Fax

So, what's next?

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